Customer Success Manager

• Establishing and maintaining long-term customer relationships throughout the customer life cycle

(introduction, use, development)

• Analysis of customer feedback to identify potential for improvement

• Structuring and managing the implementation of customer feedback

• Development of tools to manage and automate customer care

• Development of a product knowledge database

• Observation of relevant changes in the industry/policy

• Organization of customer events, webinars and trade fairs to strengthen market presence

• Writing blog articles and other marketing tasks

• Planning and implementation of marketing strategies

• 4-5 years of experience in customer success/ sales/product management, ideally in a start-up company in the SaaS and/or renewable energy sector

• Good knowledge of CRM and marketing automation systems (e.g. HubSpot, Jira).

• Affinity for digital technologies and understanding of the energy industry

• Fluent in German and English

• Customer focus and strong communication skills

• Proactive thinking with a pragmatic approach and an eye for detail

• Work on one of the biggest challenges of our time: the energy revolution push ahead to mitigate climate change

• Earn a competitive salary that matches your level of experience

• Experience a dynamic start-up environment with a high level of interaction and support in a young, international team

• Develop your skills by building the customer success team directly cooperation with company founders

• Choose your preferred working environment: At home or in the office in Berlin - We'll meet gladly in person, but we are flexible from where we work

• Enjoy regular team events and a 30-day vacation

• Participate directly in the growth of the company through virtual share certificates